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:root{--primary:#d4ae5e;--primary-rgb:212, 174, 94;--primary-dark:#b5904a;--primary-light:#e6c77e;--primary-glow:#d4ae5e2e;--accent:#3fd8c2;--accent-rgb:63, 216, 194;--bg:#151a24;--bg-gradient:linear-gradient(160deg, #151a24 0%, #1b2130 55%, #171c28 100%);--card-bg:#ffffff12;--glass-bg:#ffffff12;--glass-border:#ffffff24;--glass-hover:#ffffff1f;--text:#f5f7fa;--text-muted:#9aa3b2;--text-light:#d5dae2;--error:#ff4d4d;--error-rgb:255, 77, 77;--success:#00e676;--success-rgb:0, 230, 118;--warning:#f59e0b;--warning-rgb:245, 158, 11;--surface-solid:#1b2130;--modal-backdrop:#0a0d14d1;--modal-media-backdrop:#000000e6;--modal-backdrop-blur:14px;--shadow-sm:0 2px 8px #0000002e;--shadow-md:0 6px 24px #00000047;--shadow-lg:0 12px 40px #00000059;--shadow-glow:0 0 0 1px rgba(var(--primary-rgb), .15);--radius-lg:16px;--radius-md:12px;--radius-sm:8px;--safe-area-top:env(safe-area-inset-top,0px);--safe-area-bottom:env(safe-area-inset-bottom,0px);--safe-area-min:0px;--ticket-thumb-size:80px}.app-modal-backdrop{background:var(--modal-backdrop);-webkit-backdrop-filter:blur(var(--modal-backdrop-blur));backdrop-filter:blur(var(--modal-backdrop-blur))}.app-modal-backdrop--media{background:var(--modal-media-backdrop)}.ticket-thumb{width:var(--ticket-thumb-size);height:var(--ticket-thumb-size);min-width:var(--ticket-thumb-size);min-height:var(--ticket-thumb-size);box-sizing:border-box;border-radius:var(--radius-sm);border:1px solid var(--glass-border);flex-shrink:0;display:block;overflow:hidden}.btn-inline.ticket-thumb{width:var(--ticket-thumb-size);height:var(--ticket-thumb-size);min-width:var(--ticket-thumb-size);min-height:var(--ticket-thumb-size);border-radius:var(--radius-sm);box-shadow:none;background:0 0;padding:0;display:block}.btn-inline.ticket-thumb:hover,.btn-inline.ticket-thumb:active{box-shadow:none;background:0 0;transform:none}.btn-inline{justify-content:center;align-items:center;gap:.5rem;width:auto;min-width:auto;display:inline-flex}.btn-sm{border-radius:var(--radius-sm);white-space:nowrap;justify-content:center;align-items:center;gap:.35rem;width:auto;min-width:0;min-height:40px;padding:.45rem .9rem;font-size:.85rem;display:inline-flex}*{box-sizing:border-box;margin:0;padding:0}html{background:var(--bg);--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;overscroll-behavior:none;-webkit-text-size-adjust:100%}body{background:var(--bg-gradient);color:var(--text);font-family:var(--font-geist-sans), "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;touch-action:manipulation;-webkit-tap-highlight-color:rgba(var(--primary-rgb), .22);min-height:100vh;padding-top:max(env(safe-area-inset-top,0px), var(--safe-area-min,0px));padding-left:env(safe-area-inset-left,0px);padding-right:env(safe-area-inset-right,0px);background-attachment:fixed;line-height:1.6;position:relative}.skip-link{z-index:10000;border-radius:var(--radius-sm);background:var(--surface-solid);color:var(--text);border:1px solid var(--glass-border);padding:.55rem .9rem;font-size:.875rem;font-weight:600;text-decoration:none;transition:transform .15s;position:absolute;top:12px;left:12px;transform:translateY(-220%)}.skip-link:focus,.skip-link:focus-visible{outline:2px solid var(--accent);outline-offset:2px;transform:translateY(0)}main{scroll-margin-top:calc(var(--safe-area-top,0px) + 12px)}body:before{content:"";background:radial-gradient(circle at 18% 40%, rgba(var(--primary-rgb), .045) 0%, transparent 45%), radial-gradient(circle at 82% 85%, rgba(var(--accent-rgb), .035) 0%, transparent 45%);pointer-events:none;z-index:0;width:100%;height:100%;position:fixed;top:0;left:0}.container{max-width:1200px;padding:2rem;padding-bottom:calc(2rem + env(safe-area-inset-bottom,0px));z-index:1;margin:0 auto;position:relative}.card{background:var(--glass-bg);-webkit-backdrop-filter:blur(12px)saturate(150%);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:2rem;transition:border-color .2s,box-shadow .2s,transform .2s;position:relative;overflow:hidden;box-shadow:0 4px 20px #00000038}.card:before{content:"";background:linear-gradient(90deg, transparent, rgba(var(--primary-rgb), .22), transparent);height:1px;position:absolute;top:0;left:0;right:0}.card:hover{border-color:var(--glass-hover);transform:translateY(-2px);box-shadow:0 8px 28px #00000047}.app-modal-surface{border-radius:var(--radius-lg)}.app-modal-surface,.card.app-modal-surface,.card.app-modal-surface:hover{background:var(--surface-solid);border:1px solid var(--glass-border);box-shadow:var(--shadow-lg)}.ticket-card{content-visibility:auto;contain-intrinsic-size:auto 280px;padding:1.5rem}.ticket-card--preview{content-visibility:auto;contain-intrinsic-size:auto 280px;padding:1.25rem}.closed-ticket-overlay{background:var(--bg);overscroll-behavior:contain;z-index:1500;padding-top:max(2rem, env(safe-area-inset-top,0px));padding-right:max(2rem, env(safe-area-inset-right,0px));padding-bottom:calc(2rem + var(--safe-area-bottom,0px));padding-left:max(2rem, env(safe-area-inset-left,0px));position:fixed;inset:0;overflow-y:auto}h1,h2,h3{color:var(--primary);letter-spacing:-.02em;text-wrap:balance;margin-bottom:1.25rem;font-weight:700}h1{background:linear-gradient(135deg, var(--primary), var(--primary-light));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;font-size:2rem}@media (forced-colors:active){h1{-webkit-text-fill-color:CanvasText;color:canvastext;background:0 0}}h2{font-size:1.5rem}h3{font-size:1.2rem}input,select,textarea{border:1.5px solid var(--glass-border);width:100%;color:var(--text);box-shadow:none;background:#ffffff0f;border-radius:10px;margin-bottom:1rem;padding:.875rem 1rem;font-size:1rem;transition:border-color .2s,background .2s,box-shadow .2s}input:hover,select:hover,textarea:hover{border-color:rgba(var(--primary-rgb), .35);background:#ffffff14}input:focus-visible,select:focus-visible,textarea:focus-visible{border-color:var(--primary);box-shadow:0 0 0 3px rgba(var(--primary-rgb), .18);background:#ffffff1a;outline:none}select option{background-color:var(--surface-solid);color:var(--text)}.tabular-nums{font-variant-numeric:tabular-nums}input::placeholder,textarea::placeholder{color:var(--text-muted);opacity:.6}button{background:linear-gradient(135deg, var(--primary), var(--primary-dark));border-radius:var(--radius-md);color:#161a22;cursor:pointer;border:none;width:100%;padding:1rem 1.5rem;font-size:1rem;font-weight:700;transition:transform .15s,box-shadow .15s,background .15s;box-shadow:0 2px 8px #00000040}button:hover{background:linear-gradient(135deg, var(--primary-light), var(--primary));transform:translateY(-1px);box-shadow:0 4px 14px #0000004d}button:active{transform:translateY(0);box-shadow:0 2px 8px #00000040}button:disabled{color:#7d8595;cursor:not-allowed;box-shadow:none;opacity:.7;background:linear-gradient(135deg,#3a4150,#2d3340);transform:none}button:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.icon-outline-btn{border:1.5px solid #ffffff52;border-color:color-mix(in srgb, currentColor 55%, transparent);border-radius:var(--radius-md);width:auto;box-shadow:none;background:0 0;transition:background .15s,border-color .15s}.icon-outline-btn:hover:not(:disabled){background:#ffffff14;background:color-mix(in srgb, currentColor 14%, transparent);border-color:#ffffff73;border-color:color-mix(in srgb, currentColor 72%, transparent);box-shadow:none;transform:none}.icon-outline-btn:active:not(:disabled){background:#ffffff24;background:color-mix(in srgb, currentColor 22%, transparent);box-shadow:none;transform:none}.icon-outline-btn:disabled{border-color:#ffffff2e;border-color:color-mix(in srgb, currentColor 32%, transparent);opacity:.45;box-shadow:none;background:0 0;transform:none}.text-error{color:var(--error);border-radius:var(--radius-sm);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ff4d4d1a;border:1px solid #ff4d4d4d;align-items:center;gap:.5rem;margin-top:-.5rem;margin-bottom:1rem;padding:.75rem 1rem;font-size:.9rem;display:flex}.text-muted{color:var(--text-muted);font-size:.9rem}.text-success{color:var(--success);border-radius:var(--radius-sm);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#00e6761a;border:1px solid #00e6764d;align-items:center;gap:.5rem;padding:.75rem 1rem;font-size:.9rem;display:flex}.ticket-card-header{justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1rem;display:flex}.ticket-card-heading{min-width:0}.ticket-card-title-row{flex-wrap:wrap;align-items:center;gap:.5rem;display:flex}.ticket-status-badge{white-space:nowrap;border:1px solid #0000;border-radius:999px;flex-shrink:0;padding:2px 10px;font-size:.7rem;font-weight:600}.ticket-status-badge--open{background:rgba(var(--success-rgb), .12);border-color:rgba(var(--success-rgb), .32);color:var(--success)}.ticket-status-badge--closed{border-color:var(--glass-border);color:var(--text-muted);background:#ffffff12}.tc-btn{border-radius:var(--radius-sm);background:var(--glass-bg);border:1px solid var(--glass-border);width:auto;min-width:40px;min-height:40px;color:var(--text-light);justify-content:center;align-items:center;margin:0;padding:.5rem;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.tc-btn:hover{background:var(--glass-hover)}.tc-btn:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.tc-btn:disabled{opacity:.55}.tc-btn--primary{background:rgba(var(--primary-rgb), .16);border-color:rgba(var(--primary-rgb), .42);color:var(--primary)}.tc-btn--primary:hover{background:rgba(var(--primary-rgb), .24)}.tc-btn--danger{color:rgba(var(--error-rgb), .75)}.tc-btn--danger:hover{background:rgba(var(--error-rgb), .16);border-color:rgba(var(--error-rgb), .42);color:var(--error)}.ticket-card-controls{flex-wrap:wrap;flex-shrink:0;justify-content:flex-end;align-items:center;gap:.5rem;display:flex}.ticket-card-actions{flex-wrap:nowrap;flex-shrink:0;align-items:center;gap:.5rem;display:flex}.open-ticket-grid{grid-template-columns:1fr 1fr;gap:1rem;display:grid}.open-ticket-grid.single-col{grid-template-columns:1fr}.admin-two-col{grid-template-columns:1fr 1fr;gap:1rem;margin-top:1.5rem;display:grid}.closed-detail-grid{grid-template-columns:1fr 1fr;gap:1.5rem;display:grid}.closed-preview-grid{grid-template-columns:repeat(4,1fr);gap:.75rem;margin-top:.5rem;display:grid}@media (max-width:768px){.container{padding:1rem}.ticket-card-header{flex-direction:column;align-items:stretch;gap:.75rem}.ticket-card-controls{width:100%}.ticket-card-controls>:first-child{margin-right:auto}.ticket-number{font-size:1rem}.tc-btn{min-width:44px;min-height:44px}.btn-sm{min-height:44px}.open-ticket-grid,.admin-two-col,.closed-detail-grid,.closed-preview-grid{grid-template-columns:1fr}.card{border-radius:var(--radius-md);padding:1rem!important}.folder-name{font-size:11px}h1{font-size:1.45rem!important}.ec-table-header{display:none!important}.ec-row{border-bottom:1px solid var(--glass-border,#ffffff0f)!important;flex-direction:column!important;gap:.4rem!important;padding:.75rem .6rem!important;display:flex!important}.ec-row .ec-code{align-items:center;gap:.5rem;display:flex}.ec-row .ec-desc{font-size:.85rem!important}.ec-row .ec-desc:before,.ec-row .ec-solution:before{content:attr(data-label);text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin-bottom:.15rem;font-size:.65rem;display:block}.ec-row .ec-solution{border-left:2px solid rgba(var(--accent-rgb), .25);padding-left:.25rem;font-size:.8rem!important}.ec-row .ec-solution ul{padding-left:1rem!important}.ec-sub-header .ec-sub-date{display:none}.ec-search-input{padding:.5rem .6rem .5rem 2rem!important;font-size:.8rem!important}}@media (pointer:coarse){.tc-btn{min-width:44px;min-height:44px}.btn-sm{min-height:44px}.page-header-back,.toast-dismiss{width:44px!important;min-width:44px!important;height:44px!important;min-height:44px!important}.nav-btn{min-width:44px;min-height:44px}}.nav-pill:hover,.nav-pill:focus-visible{background:var(--glass-hover)!important}.nav-btn:focus-visible,.nav-pill:focus-visible,.logout-pill:focus-visible,.account-menu-item:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.global-nav .nav-pill,.global-nav-row3 button.nav-pill{font-family:inherit;line-height:inherit;appearance:none}.global-nav{flex-direction:column;gap:.75rem;margin-bottom:1.5rem;display:flex}.global-nav--compact{margin-bottom:.75rem}.global-nav-head{align-items:center;gap:.5rem;min-height:44px;display:flex}.global-nav-brand-wrap{flex:auto;min-width:0}.global-nav-brand{min-height:44px;color:var(--primary);letter-spacing:-.01em;align-items:center;font-size:1.1rem;font-weight:700;text-decoration:none;display:inline-flex}.global-nav-brand:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.global-nav-subtitle{color:var(--text-muted);margin:-.5rem 0 0;font-size:.8rem}.global-nav-aux{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:.5rem;margin-left:auto;display:flex}.global-nav-right{flex-wrap:wrap;align-items:center;gap:.5rem;display:flex}.global-nav-items{scrollbar-width:none;border-bottom:1px solid var(--glass-border);flex-wrap:nowrap;gap:.25rem;display:flex;overflow-x:auto}.global-nav-items::-webkit-scrollbar{display:none}.nav-btn{min-height:44px;color:var(--text-muted);white-space:nowrap;border-bottom:2px solid #0000;flex:none;align-items:center;margin-bottom:-1px;padding:.5rem .75rem;font-size:.95rem;font-weight:500;text-decoration:none;transition:color .2s,border-color .2s;display:inline-flex}.nav-btn:hover{color:var(--text)}.nav-btn[aria-current=page]{color:var(--primary);border-bottom-color:var(--primary);font-weight:700}.global-nav-row3{display:none}.lang-switcher{border:1px solid var(--glass-border);background:var(--glass-bg);width:44px;height:44px;color:var(--text);border-radius:50%;flex:none;justify-content:center;align-items:center;transition:background .2s;display:inline-flex;position:relative}.lang-switcher:hover{background:var(--glass-hover)}.lang-switcher:focus-within{outline:2px solid var(--accent);outline-offset:2px}.lang-switcher select{opacity:0;cursor:pointer;appearance:none;border:0;border-radius:50%;width:100%;height:100%;margin:0;padding:0;font-size:16px;position:absolute;inset:0}.account-menu{flex:none;position:relative}.account-menu-btn,.account-menu-btn:hover,.account-menu-btn:active{border:1px solid rgba(var(--primary-rgb), .35);background:rgba(var(--primary-rgb), .16);width:44px;min-width:44px;height:44px;color:var(--primary);box-shadow:none;border-radius:50%;justify-content:center;align-items:center;padding:0;font-size:1rem;font-weight:700;display:inline-flex;transform:none}.account-menu-btn:hover{background:rgba(var(--primary-rgb), .26)}.account-menu-panel{z-index:200;background:var(--surface-solid);border:1px solid var(--glass-border);border-radius:var(--radius-md);min-width:220px;max-width:calc(100vw - 2rem);box-shadow:var(--shadow-lg);flex-direction:column;gap:.15rem;padding:.5rem;display:flex;position:absolute;top:calc(100% + .5rem);right:0}.account-menu-email{border-bottom:1px solid 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